Overview
At Storeep, we are committed to providing quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds will be granted for services provided by Storeep.
Non-Refundable Items
Certain items and services are non-refundable, including but not limited to:
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Subscription Fees
Monthly or annual subscription fees are generally non-refundable once the subscription period has started.
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Setup Fees
All setup fees or one-time fees associated with the initial setup of your account or services.
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Transaction Fees
Transaction fees applicable to each sale are non-refundable.
Refund Request Process
To request a refund, please follow these steps:
Contact Customer Support: Send an email to our customer support team at support@storeep.com including your account number, a detailed description of the issue, and the reasons for your refund request.
Take into consideration that:
- The balance must be equal to or greater than $50.
- The transaction fees for the purchase and the refund of the credit are covered by the seller.
- If a balance has been added for more than 5 days, it cannot be refunded.
- If the balance was purchased as part of a promotional offer, it cannot be refunded.
Review of the Request: Our team will review your request and may contact you for additional information if necessary.
Decision: A decision regarding your refund request will be made as soon as possible. You will be informed of the outcome of your request by email.
Refund Processing Time
If your request is approved and you do not owe anything to Storeep, the refund will be processed within 24 hours via the original payment method used for the purchase. However, if you have a credit with us, meaning Storeep owes you money, no refund will be issued.